Technical Support Services Inbound.digital's support team is available 24 x 7 to ensure maximum availability and speed to value. Our experts are certified in the disciplines necessary to get you operational and engineering revenue growth quickly. As your partner our technical support team is available to ensure your program, process and communications are consistent with your expectations. Our services include;
Our case-specific technology audit and data gathering generates a detailed and comprehensive picture of your existing web services, applications, and business working environment. Our goal is to make technology work for your business and not having you to work for the technology.
Our discovery and analysis are summarized into a proposal individually designed for your business. Our detailed report will recommend a course of action with clearly defined objectives, architecture (roadmap) and a detailed execution plan.
| Implement + Quality Assurance
Our assigned program owner manages all aspects of the implementation process, including design, procurement, project management, quality + testing, training and documentation. During the implementation process, we make sure to work closely with your existing business and IT teams to produce optimal results.
Ensuring that your technology performs optimally and securely at all times is our job. We provide solutions that continuously monitor, assess and track the performance and security of your IT environment.
Our uniquely designed approach to systems maintenance and support helps you to reduce costs by managing your IT systems availability with greater efficiency. We provide enhanced system stability with scheduled visits and round-the-clock troubleshooting that's just a phone call or a network alert away.
Standard support team :
- Dedicated RevenuePerform Manager
- Unlimited support via web, phone or email
- Weekly live training
- Quarterly progress review, usage and roi
- Forum support and peer collaboration community
- 24/7 service availability
- 24/7 CRM integration availability monitoring