The Chief Information Officer |

CIO – Complete, Integrated and Open

The CIO is constantly in a battle to deliver the right services, on little or no funding and with high expectations of the business unit.  They are often saddled a predecessors decision or a vendor’s great promises and poor results.  They seek solutions that will make their life, easy, predictable and secure.

NASCIOAccording to the The National Association of State Chief Information Officers (NASCIO) on Wednesday, October 26, 2011 released the reults of its annual survey of state CIOs that aims to pinpoint their top priorities in both strategy and technology. The lists below highlight the top 10 priorities in each category.

Top 10 Priority Strategies, Management Processes and Solutions

1.    Consolidation / Optimization: centralizing, consolidating services, operations, resources, infrastructure, data centers, communications and marketing "enterprise" thinking, identifying and dealing with barriers

2.    Budget and Cost Control: managing budget reduction, strategies for savings, reducing or avoiding costs, dealing with inadequate funding and budget constraints

3.    Governance: improving IT governance, data governance, partnering, inter-jurisdictional collaboration, industry advisory boards, legislative oversight - achieving proper balance, agencies participating as members of a "state enterprise"

4.    Health Care: the Affordable Care Act, health information and insurance exchanges, health enterprise architecture, assessment, partnering, implementation, technology solutions, Medicaid Systems (planning, retiring, implementing, purchasing)

5.    Cloud Computing: scalable and elastic IT-enabled capabilities provided "as a service" using internet technologies; governance, service management, service catalogs, platform, infrastructure, security, privacy, data ownership, vendor management, indemnification, service portfolio management

6.    Security: risk assessment, governance, budget and resource requirements; security frameworks, data protection, training and awareness, insider threats, third party security practices as outsourcing increases; determining what constitutes "due care" or "reasonable"

7.    Broadband and Connectivity: strengthening statewide connectivity, public safety wireless network/interoperability, implementing Broadband Technology Opportunities Program (BTOP) grant

8.    Shared Services: business models, sharing resources, services, infrastructure, independent of organizational structure, service portfolio management, marketing and communications related to organizational transformation

9.    Portal: maturing state portal, e-government, single view of the customer/citizen, emphasis on citizen interactive self-service, accessibility

10.    Mobile Services/Mobility: devices, applications, workforce, security, policy issues, support, ownership, communications, wireless infrastructure

Top 10 Technologies, Applications and Tools

1.    Virtualization: servers, desktop, storage, applications, data center

2.    Legacy application modernization / renovation

3.    Cloud computing: software as a service, infrastructure, platform, storage

4.    Mobile workforce technologies

5.    Networking: voice and data communications, unified

6.    Enterprise Resource Planning (ERP)

7.    Identity and access management

8.    Business Intelligence (BI) and Business Analytics (BA) applications

9.    Document/Content/Records/E-mail management: active, repository, archiving, digital preservation

10.    Public Safety Radio Network