For more than a dozen years, Finnish born Thomas and his brother Johan, have designed, developed and managed one of the most advanced loyalty platforms on the planet. Built originally for Disney, Thomas is the Director and General Manager for Spika, is responsible for developing loyalty management solutions that can be embedded in the digital customer life cycle and as a technology innovator, the Bjorkland brothers were ahead of their time when they created the most advanced Customer Relationship Management engine and marketing services used by many global brands today.
SPIKA operates as a Global Technical Agency which focuses on writing software solutions to create engagement, build relationships, enhance well-being and boost performance. Their philosophy is Engagement Through Technology and with deep experience with one of the most significant brands of the Disney organization, they bring to our clients a warm, refreshing and sound approach to customer loyalty experience design and management.
SPIKA creates highly personalized interactions between large and individuals, providing richer and more relevant user experiences that give retail brands stronger, longer and more profitable relationships with their customers. They do this by first listening to and scoping the client’s requirements, and then building technical solutions that put the user at the centre, personalizing content, functionality and experience based upon a detailed understanding of preferences and behaviors. Thomas and his team applies knowledge and technology in other sectors too, creating medical and educational training programs that factor thousands of variables across hundreds of users, saving lives and informing essential research.
Spika works with some of the biggest names in retail and entertainment including Disney, Marvel, British Telecommunications, and Channel 5.